Tingit is an online platform that connects you with top-tier repair and restoration professionals throughout Europe. Placing an order is a breeze: you just submit a request for your item on tingit.com, get your quotes, pay, ship it off, and track its progress—all without leaving your screen.

• Request: Upload photos or video of the item you want to restore on the Tingit.com page and add a comment in the text field.
• Evaluation: Tingit repair partners will review your request and send you repair offers.
• Shipping: Once you pay for the order, you will receive a shipping code by email - you can send your order within two weeks via your chosen parcel locker.
• Repair and return: The repaired item will be returned to the same parcel locker, and you can conveniently track its journey using the tracking link provided.

While the Tingit team is based in Vilnius, we are an online platform that connects hundreds of specialists, so we don't accept items in person. You simply pick the best quote, and your item goes straight to the partner using the shipping code we provide. We're always looking for even better delivery options, so if a physical drop-off spot opens up, you'll see it listed at checkout under shipping.

We work exclusively with vetted professionals who have years of experience under their belts. Each partner is carefully selected based on their qualifications, past customer reviews, and the precision of their work. Your items are always in good hands: every order has a unique ID, shipments are tracked via trusted couriers, and all payments are handled through secure banking systems.

Yes, our network of repair partners covers all of Lithuania. Since we use parcel lockers and couriers like Omniva, LP Express, and DPD, you can access Tingit from absolutely anywhere in the country.

• Submit a request: Click this link to upload photos or video of the item you want to restore along with your comment.
• Review and accept an offer: You will receive partner quotes to your email. Review the offers and choose the most suitable one.
• Pay for the order: Conveniently pay for the order online - you will then receive a shipping code by email.
• Ship the item: Using the shipping code, send the item via the nearest parcel locker of your choice.
• Done! The repaired item will be returned to the parcel locker you specified. When the item is shipped from the partner's workshop to you, you will receive an email with a tracking code.

The total time depends on how fast you accept a quote, pay, and ship the item. The actual repair time varies based on the scope of work and materials needed, which is always estimated in your quote and order confirmation. Standard repairs or cleanings typically take 7-10 business days once the item reaches the repair partner, but you can also request express service by emailing support@tingit.com.

Tingit was built to help you find the right pro for your specific needs. To get offers, just upload clear photos or videos of the item and its damage, then add a comment about what you want fixed. Our partners will review your request, confirm if it's fixable, and send a personalized offer. For complex jobs, a partner might offer a live assessment where you pay shipping plus a small fee that's later included in the final repair price. Note that if a repair isn't possible after a live evaluation, the expertise fee is non-refundable.

You can find standard service info and prices at this page. Since every request is evaluated individually based on the item and damage, the best way to get an exact price is to upload photos here — it's free!

You can also browse "before and after" success stories in our website gallery and on social media.

The original purchase price doesn't determine the repair cost. We recommend filling out the request form so our experts can assess the actual work and materials needed for an accurate quote.

We aim to get the first offers to you within a few hours, though complex requests can take longer. If you haven't seen anything after a day, check your spam folder. If it's still missing, feel free to reach out to support@tingit.com.

Absolutely! Photos and videos allow our partners to evaluate your item remotely and catch small details. This saves you time and ensures your assessment is as accurate as possible. Just upload them to the form and let us handle the rest.

• Clearly show the worn or damaged parts of the item.
• Photograph any labels or barcodes to help us identify the item's composition.
• Show both sides of the item as well as the top and bottom.
• You can find the photo upload guide here.

If you want to adjust a submitted request, email support@tingit.com with your request number. If a partner has already contacted you, you can simply continue the conversation with them in the partner chat window.

The validity period is listed in the offer email and link, usually 14 days. This can change based on partner workload, so we suggest accepting a quote as soon as you find one that fits.

We recommend paying as soon as you find a good offer because they are only valid for a limited time. Your order is only confirmed after payment, which triggers your shipping code. If the offer expires, the price might be recalculated based on current material costs or availability.

We can usually help renew it, though we might need to re-evaluate the request if material costs or partner availability have changed. Just message us via website chat or email support@tingit.com.

Quotes have a set validity period, and market costs for high-quality materials like specific paints or leather parts fluctuate. Partner workloads and rates also change over time. Additionally, the price might differ if you receive a new quote from a different repair partner.

This means your item reached the workshop and was inspected in person. Sometimes hidden defects only become visible once the item is physically handled. This summary suggests the extra work needed to get the best result. You'll find a link for the additional payment, and once confirmed, the craftsman will get straight to work. If it doesn't suit you, you can discuss options directly with the partner in the chat.

Yes, we can take care of almost anything! Whether you need professional sneaker cleaning, sole repair, or leather restoration, we work with specialized craftsmen across Lithuania.

Since every repair is unique, our experts will calculate the exact price after evaluating the photos you send, and the entire logistics process takes place conveniently via parcel lockers, regardless of which city you are in. Simply submit a request and let our extensive expert network give your items a second life!

Your bag or backpack will be taken care of by a professional specialising in that exact field, as we work with dozens of different craftsmen. Here are a few examples of what you can expect:

• Leather surface: remove scratches, restore faded colour, or completely change it.
• Edges and corners: restore worn edges, reinforce worn corners.
• Handles and straps: fix pull-outs, install new straps, or replace worn parts.
• Interior: perform chemical cleaning of the lining, repair torn pockets, or completely re-sew the interior.
• Zippers and hardware: replace broken clasps, buckles, carabiners, and metal parts.
• Structure: restore lost shape of the bag.
• Luxury goods: we have partners who specialise specifically in luxury brand restoration.

Every bag has its own specifics, so our craftsmen will calculate the exact price once they have a look at your photos. You can submit your free request here.

We work with many professional tailors and dry cleaners, and they can take care of almost any garment:

• Dry cleaning and care: remove old stains, clean delicate fabrics (silk, wool, cashmere), and refresh garments (however, it is important to keep in mind that dry cleaning effectiveness greatly depends on the garment's composition and care instructions).
• Size and shape adjustments: if a garment is too big or too long - narrow, shorten, and adjust according to specified measurements.
• Holes and tears: patch jeans, darn knits, or hide tears with decorative stitching so the garment is wearable again.
• Seams and detail renewal: re-sew undone seams, sew in missing buttons, replace broken zippers or their pulls.
• Lining replacement: if the interior of a jacket or coat is worn out, the lining can be completely replaced with a new one.
• Specialised repair: fix down jackets (fill with down, seal seams), waterproof outerwear, and restore leather garments.

Every fabric and damage requires a different technique, so our repair experts will calculate the exact price once they have a look at your photos. Submit a free request here.

While these categories aren't currently on our main service list, we treat every non-standard request as an interesting challenge. Our network is constantly growing, and if your suitcase or furniture needs attention, you can fill out a request at tingit.com/lt/new.

If you'd like to repair an item that is not currently in Tingit's repair categories:

• Fill out a request: Upload item photos and a short description here.
• We'll check with our partners: We will contact our expert network and check if any of them have the right equipment and materials to repair your item.
• Get a reply: If we find a solution, we will send you a repairs offer by email.

Yes! Electronics is one of our key categories and we work with experts who specialize in precise device repairs to ensure your tech is in safe hands.

Here is what our partners can fix:

• Smartphones and tablets: replace shattered screens, worn batteries, repair charging ports and camera modules.
• Laptops and desktop computers: repair liquid-damaged keyboards, replace screens, clean cooling systems.
• Audio equipment: fix headphone cables and connectors, speakers, perform vintage audio equipment restoration.
• Gaming consoles and accessories: clean dust from PlayStation or Xbox, fix controllers and other mechanical faults.
• Other smart devices: replace smartwatch glass or batteries, other small household electronics.

Just like with clothing or shoes, electronics repair cost depends on the device model and required spare parts, so the best approach is simply to submit a request. Submit your request here.

Yes, sometimes an item is simply too damaged to ensure a quality result. Items made from natural materials usually have a better chance of lasting longer, while repairing faux leather or fast-fashion synthetic fibers is often extremely difficult. However, we still invite you to submit a request for a free professional assessment.

Our artisans will always try to offer an alternative if one exists, or they may advise against a repair if the result might be disappointing. If our current platform specialists can't help, feel free to write to us at support@tingit.com and we will try to assist you.

If the item can't be fixed due to defects not mentioned in the request, we refund the service fee but not the shipping. If it was our partner's mistake in the evaluation, we refund the full amount, including shipping.

It is very simple: after filling in the info for the first item, just click "Add another item" and repeat the steps. This is more convenient and saves you money since you will only pay shipping costs once.

This depends on the items and who is repairing them. Because we work with specialists in different fields, your shoes and your laptop might need to travel to different workshops. Your confirmation email will clearly show how many packages to prepare and provide a separate shipping code for each one.

Yes, when you order repairs for 3 or more items, shipping in both directions is free. We also recommend subscribing to our newsletter for more special offers and promotions.

Our experts provide detailed quotes based on what is necessary to achieve the best result for your specific request. Currently, there isn't an option to decline part of a quote online, but you can write directly to the repair partner via the chat window to discuss the service package.

You can currently pay through all major Lithuanian banks, including Swedbank, SEB, Luminor, Revolut, and Citadele. We use the secure Montonio system, so you pay directly through your own bank's environment. Card payments, Apple Pay, and Google Pay are coming very soon.

Yes, payments are processed through the Montonio system, which is a fast and safe method. You simply select your bank and confirm the automatically generated transfer, so you don't have to manually enter our account details.

Currently, we do not offer installment plans. The full amount must be paid at once so our partners can reserve time and order the materials needed for your specific repair.

Just contact us via chat or email at support@tingit.com with your details. We prepare the final invoice right after the repair partner completes all the work, as there may be price adjustments during the process.

We can reissue an invoice with new details within the same month. Simply email support@tingit.com with your order number and the updated info. If a new calendar month has already started, we unfortunately cannot change the data.

We recommend trying again, as it might be a temporary banking disruption. Check that your account has enough funds and that online payments aren't blocked; if the problem persists, try another bank or email us at support@tingit.com - we'll help you find the solution!

You can enter your code in the checkout page - in the special discount code field. Once you click "Apply", the discount will be automatically subtracted from your order total.

First, double-check that you entered it correctly without any extra spaces. It is also possible the code has expired or only applies to a specific category.

Each code has its own validity period, which is mentioned in the email or promotion you received. We always recommend using your code right away so you don't miss out.

Unfortunately, you can only use one discount code per order. If you have more than one, we suggest using the one that gives you the biggest savings.

Unfortunately, we cannot apply a discount to an order that has already been paid, but you can definitely use it on your next one.

The best way to get a deal is to subscribe to our newsletter or follow us on social media, where we share special offers for new customers.

Once you've accepted a quote and paid, you will receive a shipping code by email. Pack the item securely in a box or sturdy bag and take it to your chosen parcel locker.

It will be in your order confirmation email right after you make the payment. If you don't see it within an hour, check your spam folder or contact us at support@tingit.com.

First, check your email inbox - you should see an order confirmation email - the shipping code will be in this email. If you haven't received the email in more than 1 hour, check the "Spam" folder. If the code still isn't there - let us know by email support@tingit.com, and we'll resolve it.

It is very easy: just take your packed item to a locker (Omniva, LP Express, or DPD). Select "Send a parcel" on the screen, enter or scan your shipping code, place the package inside, and close the compartment.

Currently, our platform only works with the Lithuanian parcel locker network, so shipping from abroad directly isn't possible. If you are abroad, the easiest solution is to have a friend or family member in Lithuania send the parcel for you.

The code is for a single shipment and is valid for a limited time, so we recommend sending your item within a few days of payment.

Try selecting a larger compartment if the locker allows it, or try a different locker location if that one is full. If you are still stuck, email support@tingit.com and we will find an alternative shipping method for you. If you're not sure about the shipment size, we recommend checking the parcel locker compartment dimensions on the selected parcel locker service's website.

Use a sturdy box or a durable shipping bag and wrap the item in a protective layer like recycled paper. Fill any empty space with paper so the item doesn't move around, and seal it securely. Don't forget to check that you haven't left any personal belongings inside, as we are not responsible for them.

To help the environment, our partners try to reuse your original packaging if it is still sturdy and safe. If your original box isn't up for the return trip, they will provide new packaging to keep your item safe.

The cost depends on the shipping method and partner you choose during the payment process. We offer options via the most popular parcel locker networks.

No, shipping is always calculated separately so our pricing stays completely transparent. You will see the exact shipping cost in the payment window based on your delivery choice. The repair quote you receive from the craftsman includes only their work and required materials. This way you always know the exact costs of the repair partner's work and the item's journey.

Yes, the total shipping price covers the item's trip to the repair partner and its journey back to you.

Yes, if you order repairs for 3 items, return shipping is free! You can also find free shipping days by subscribing to our newsletter.

You can check the status at any time by entering your tracking number on the courier's website (Omniva, LP Express, or DPD).

Logistics can sometimes slow down due to high workloads or technical issues. The courier's own tracking system will always have the most up-to-date information.

While this is rare, if it happens, please contact the courier service directly with your tracking number. They can provide the most accurate info, but if you still need help, write to us at support@tingit.com.

This means your shipment reached the parcel locker, but the repair partner (if sending forward) or the customer (if sending back) did not pick it up within the set deadline. Usually, the shipment must be picked up from the parcel locker within 3–7 days (depending on the parcel locker network). If this is not done, the shipment is returned to the sender. In such a case, contact us and we will help arrange a re-shipment. In rare cases, if the shipment is not picked up by the customer, a re-shipping fee may apply.

Shipments are usually returned if they weren't picked up in time or if the contact details were wrong. Email us at support@tingit.com and we will help figure out the reason and organize a new delivery.

Our specialists ship it back as soon as the work is finished and they've done a final quality check. You'll get an email with the tracking code as soon as it's on its way.

If the deadline has passed, check your spam folder for a tracking notification. If there is no news, contact us via email or website chat, and we will check your order status immediately.

Repair duration may vary depending on the complexity of the item's damage and the chosen repair method. The exact deadline is always listed in your price quote. If the work needs to be extended for any reason, the artisan will always notify you by email.

Absolutely, we offer an express option! If the repair type allows it, an artisan can finish in 1-3 days after receiving the item. There is an additional 50-100% surcharge for this service, so email us at support@tingit.com if you need it.

Extensions sometimes happen if the damage is more complex than expected or if we need to source specific parts. The repair expert will always send you a message with the new deadline.

We know waiting isn't fun! If the deadline has passed, you can chat directly with the repair partner using the link in your confirmation email. If they don't respond, email us at support@tingit.com and we will look into it.

We start counting the repair time only from the day your shipment reaches the repair partner. The time the item spends in transit is not included in the repair deadline. Therefore, we recommend shipping the item as soon as possible after order confirmation!

It is very important to us that you know what is happening with your items at any point during the order, so you can conveniently track the entire repair progress directly from your email inbox. You will receive these notifications:

• When your item is received and repair partners begin the repair process;
• When your item is repaired and shipped back to you (with the shipment tracking code included);
• When your item reaches your chosen pick-up location.

If you haven't heard from us in a while, check your spam folder. Sometimes the process takes longer for complex repairs or when sourcing materials. You can always drop us a message on the website to get an update.

We will email you immediately after the final inspection is done and the item is shipped. You'll get another notification when it safely reaches your chosen locker.

We want you to be worry-free, so every repair comes with a 30-day quality warranty. During this time, we will ensure a free repeat repair if needed.

If the work doesn't meet your expectations, email support@tingit.com with photos and a detailed description so we can find a solution. We will review your request within 3 business days and contact you to find the resolution together.

We are very sorry! Please inform us at support@tingit.com immediately. We will handle all communication with the couriers and partners to find your item and get it to you at no extra cost.

We are sorry the service didn't meet your expectations — it is extremely important for us to investigate every such case. Write to us at support@tingit.com: include your order number, describe the situation, and attach photos. We will review your request within 3 business days and get in touch.

Sometimes live inspections reveal hidden defects. If that happens, the partner will prepare a summary of the additional work needed. You'll get a link for the extra payment so they can keep working immediately.

We understand that plans change, so if you've changed your mind, you can cancel the order if the repair hasn't started yet. Simply contact us and we'll take care of your refund. If you've already shipped the item, we can refund the service fee, but shipping costs are non-refundable. If the item is already being repaired, the order amount is non-refundable.

Yes, you can still cancel after payment, but it must be done before the repair partner actually starts the work.

Just email us at support@tingit.com with your order number. If you cancel before work starts, we refund the full service amount, though shipping isn't refundable. Refunds typically take 5–14 business days.

If the item can't be fixed due to defects not mentioned in the request, we refund the service fee but not the shipping. If it was our partner's mistake in the evaluation, we refund the full amount, including shipping.

Try refreshing the page or clearing your cache. Using a different browser might also help. If it still isn't working, let us know at support@tingit.com.

A Lithuanian number is required for couriers to send you tracking and locker codes. If you don't have one, you can provide the number of a trusted friend or family member who can pass the info to you.

If you have an active order, email support@tingit.com with your old and new email addresses and your order number and we will update your details.

We email a review form a few days after your order is finished. If you didn't get it, feel free to email your feedback to support@tingit.com or leave a review on our social media. Your opinion is extremely important to us — it helps us improve, daily.

You can email support@tingit.com, use the website chat, or message us on Instagram @tingit_world.

Our team tries to respond as quickly as possible! We aim to reply within the same business day. If you haven't heard back, check your spam folder or send us another message — we won't leave you without an answer!

Of course! While our AI assistant helps in the chat window, you can ask to be connected with a team member at any time. If your question is urgent, write by email support@tingit.com — a member of our team will respond to you there.

Our team is here on business days from 10:00 to 19:00. Messages sent after hours are answered on the next business day.

We don't offer phone support at the moment, but you can get fast help via email or the website chat. This way our team can immediately review your request and help right away.

We're always looking for experts! Just visit the partners page and leave us your contact details — we will get in touch right away!

Absolutely, we actively collaborate with business clients! We know well that your company's assets — from employee uniforms to equipment — require professional and efficient maintenance. Our extensive specialists' network allows us to offer solutions even for specific needs. Contact us at support@tingit.com and we'll be happy to prepare a proposal tailored to your needs.